Issue details


The report sets out our approach to when it may be appropriate to compensate a tenant who has suffered loss or inconvenience due to service failure. The policy will guide officers when dealing with council tenants ensuring a consistent approach.

Decision type: Key

Decision status: For Determination

Notice of proposed decision first published: 21/10/2022

Decision due: 24 Apr 2023 by Cabinet

Lead member: Deputy Leader and Cabinet Member for Homes

Lead director: Director of Communities

Department: Communities

Contact: Jonathan Morgan, Head of Housing and Public Protection Email: